Completing the Q&A Profile

  • Provide your TRIDENT (TRWIN) account username.
    Enter this as username or trwin\username .
    Do not append .
  • Click on:  My Questions and Answers Profile
  • Type in the characters presented in the CAPTCHA image.
    This is not case sensitive.
  • Type in you TRIDENT account password.
    This is case sensitive.
If you do not know your password
and have not set up the recovery profile, then:
  • open
TRIUMF Helpdesk
  • login as guest (see the intructions on the helpdesk page)
  • submit a request to the TRWIN-Domain queue.
Don't forget to provide an email address for the response.

In the Q&A Profile page

  • select questions from the drop-down menus
  • provide answers an answer to each question you selected
  • IMPORTANT - Record these answers somewhere safe


You will be required to choose three questions and supply answers.
They will be the challenge questions for a password reset.
An additional two questions need to be answered.
The IST Windows team may use them to verify your identity if you contect them by phone.